Nova Coronavirus Statement

A message to our customers, our industry and community.

Together, we are facing truly unprecedented conditions. The global coronavirus pandemic is affecting all of our families, our businesses, our communities, and our way of life. During this time, we wanted to update you on how we’re approaching the situation at Nova Polymers, Inc.

Like you, Nova Polymers is focused on the health and safety of our employees, families and communities.

We are also very focused on ensuring that our customers keep the cogs of industry turning during these turbulent times.

Rest assured, Nova Polymers has a robust, multi-channel supply chain where raw materials are sourced from multiple providers that are geographically diverse. Our raw materials and finished goods are stored in two different distribution centers in Ohio. Finished goods are inventoried in Bryan OH, Fairfield NJ, Irving TX and Sante Fe Springs CA.

Today, we have up to 6 months of high demand finished goods located in multiple distribution centers located across the U.S.

As conditions continue to develop, we will keep our customers – many who we call friends, updated with the most recent information. Follow us on Twitter, LinkedIn and Facebook for the most recent updates.

We are all in this together, and it will be together that we work through these challenging times.


 

Update 03/24/2020

 

Based on recent actions in PA and other states related to various “stay at home orders”, ISA (International Sign Association) recently urged all sign, graphics and visual communications companies in Pennsylvania to immediately contact the PA Department of Community and Economic Development to ask for a special exemption for your business.

ISA recommended the below:

If your company provides signage to any “life-sustaining business,” or is planning to, please cut-and-paste the below language – tailoring it for your specific business – and submit it to RA-dcexemption@pa.gov.

While this information was specific to PA, the required actions to gain an exemption for designation as an ESSENTIAL BUSINESS remains the same. For more information or questions, please contact ISA’s David Hickey.

SAMPLE LANGUAGE:

Pursuant to Pennsylvania Governor Tom Wolf’s recent issuance of an emergency order for all “non-life-sustaining businesses” in the Commonwealth of Pennsylvania to close their physical locations, I am requesting that [INSERT YOUR COMPANY NAME] receive a special exemption from the state of Pennsylvania under the provision: “In extenuating circumstances, special exemptions will be granted to businesses that are supplying or servicing health care providers.”

[INSERT YOUR COMPANY NAME] is a sign, graphics and visual communications company that provides signage to “life-sustaining businesses,” including health care providers, restaurants, grocery stores, pharmacies, automotive parts, etc. The importance of signage that provides directions, information, warnings, and other visual communications is more urgent than ever, and we need to stay open to meet this critical and ever-expanding need.

I urge you to provide an exemption to [INSERT YOUR COMPANY NAME] because we support life-sustaining businesses.

Best Regards,
[INSERT YOUR COMPANY REPRESENTATIVE]


 
Nova is open for business and manufacturing our materials and equipment in our OH facility. We are continuing to stock our warehouses and have up to 6 months of high demand finished goods located in multiple distribution centers located across the U.S.

As conditions continue to develop, we will keep our customers – many who we call friends, updated with the most recent information. Follow us on Twitter, LinkedIn and Facebook for the most recent updates.

We are all in this together, and it will be together that we work through these challenging times.

Dave Miller Signature

 

 

Dave Miller
Managing Director
Nova Polymers, Inc.


 

Update 03/16/2020

Nova Polymers Covid 19 Preparedness Statement

 

    • Have you surveyed your supply chain to ensure your supply of raw materials to manufacture and supply customers will not be interrupted?

It is our mission is to ensure the timely and accurate delivery of goods and services to customers regardless of any disaster either man-made or natural with minimal interruption or delay. To accomplish this mission, we have confirmed that all operations are performed efficiently with minimal disruption, especially during an emergency. We have previously developed Business Continuity Planning and programs to allow our organization to continue conducting its essential missions and functions under all threats and conditions. While the severity and consequences of an emergency cannot be predicted, effective contingency planning will minimize the impact on the Nova Polymers, Inc. missions, personnel, and facilities.

Our extended North American presence will allow the continued servicing of customers of all sizes and in all locations. With multiple distribution centers across three time zones, our trained sales consultants and support system will continue delivering the same great product without any interruptions for the foreseeable future.

    • Do you source raw materials outside North America and in particular China and other Asian countries?

Nova Polymers does source certain goods from countries other than North America.

    • Do you have contingency plans in place for those materials sourced from the above countries or other impacted countries including the transportation component?

Over the past 25 years, Nova has worked diligently to develop a multi-channel supply chain where raw materials are sourced from multiple providers that are geographically diverse. Our raw materials and finished goods are stored in two different distribution centers in Ohio. Finished goods are inventoried in Bryan OH, Fairfield NJ, Irving TX and Sante Fe Springs CA.
Logistically, we have developed long relationships with multiple transportation providers both domestic and abroad.

    • Has your company developed operational contingency plans related to possible labor interruptions resulting from COVID-19?

Nova Polymers has adhered to recommendations suggested by the CDC and WHO in regard to doing our part in limiting the spread of COVID-19. We have encouraged our employees to take precautions not just in the workplace but in their personal lives as well.

Our organization has worked diligently to develop cross functional teams within our workplace. These efforts, in conjunction with our ISO 9001:2015 Certification, have ensured that employees are cross trained in every aspect of our organization with the intent to ensure business continuity. We have proactive defined processes in place in the event we need employees to work from home to access our system, order materials, provide customer support and administrative functions.

    • Do you have a formalized system in place to promptly keep clients informed should a supply interruption manifest itself?

Nova Polymers, Inc. has established an effective Test, Training and Exercise (TT&E) program to support the organization’s preparedness and validate the continuity capabilities and ability to perform essential functions during any emergency. The testing, training, and exercising of continuity capabilities is essential to demonstrating, assessing, and improving our ability to execute the continuity program, plans, and procedures to ensure minimal business disruption in an emergency.

Utilization of cloud-based ERP and CRM help to ensure that accurate documentation is recorded and up to date regarding key contacts at each customer location in the event that there is anticipated or real disruption in our supply chain that could negatively impact our clients. The same procedures, processes and tools that are utilized daily to engage our clients will be used in the event of any actual or anticipated business disruption.

 


 

Update 03/05/2020

Statement on COVID-19 and Business Continuity

 

As the Novel Coronavirus (COVID-19) continues to evolve within the United States and abroad, we want to assure our customers that Nova Polymers has taken all recommended precautions to combat spread within our organization. We have taken the precautions that are recommended by the Centers for Disease Control and Prevention (CDC) and encourage you and your business to also adopt these best practices.

Thanks to our business continuity plan and the absence of any raw materials being sourced from China, we are confident that we will keep delivering the same great product without any interruptions for the foreseeable future. While there are no guarantees when dealing with an “unknown” such as COVID-19, we did want to take the time to provide you with the actions we have taken to ensure, to the best of our abilities, that there will be no disruption of business continuity.

How Nova Polymers Prepares for Situations like COVID-19

In June of 2018, Nova Polymers embarked on the creation of a business continuity plan (BCP) that would ensure that in the event of a natural disaster (domestic or abroad), that both raw materials and finished goods would be readily available to our customers and our industry. This BCP is a 43-page document that outlines every process in our business – from procuring raw materials, manufacturing finished product and equipment, to packaging and shipping finished goods to our customers.

In 2019 Nova became an ISO 9001:2015 Certified Company. This certification came by way of a third- party independent registrar that audited our processes and our BCP to ensure that not only were we manufacturing products that met consistent quality standards, but also ensured availability of finished goods to our customers and our industry in the event of business disruption. Over the past 25 years, Nova has worked diligently to develop a multi-channel supply chain where raw materials are sourced from multiple providers that are geographically diverse. Our raw materials and finished goods are stored in two different distribution centers in Ohio. Finished goods are inventoried in Bryan OH, Fairfield NJ, Irving TX and Sante Fe Springs CA.

Today, we have up to 6 months of high demand finished goods located in multiple distribution centers located across the U.S.

Unfortunately, these circumstances cannot be controlled. What can be controlled is how we prepare for the unexpected. This blog post showcases how we dealt with the disruptions caused by Hurricane Harvey, which demonstrated the collaboration and caring that our great industry exhibited – sign makers helping sign makers, or more simply put – people helping people. While we do not know what the future holds related to the spread of the Novel Coronavirus, we do know that we will work through these uncertain times together.

Dave Miller Signature

 

 

Dave Miller
Managing Director
Nova Polymers, Inc.

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